What Data We Collect and Why We Hold It
When you open an account on 1ecome, we collect the information needed to operate your account — your name, contact details, and the payment method you use to deposit or withdraw. That includes transaction references from JazzCash, Easypaisa and Raast, which we hold to verify payments,
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process withdrawals and resolve any disputes you raise. We do not sell this data to third parties. Browsing data — pages visited, session duration, device type — is collected in aggregate to improve how the platform performs on mobile, which is how most accounts in Pakistan
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are accessed. If you contact our support team, the conversation is logged against your account so follow-up is faster. Data is retained only as long as your account is active or as required by the applicable rules in your region. Where local law or eligible-region requirements
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apply, those requirements govern our retention schedule. You can ask us to confirm what we hold, correct inaccuracies or request deletion by writing to our data contact address listed in the support section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.